CONTACT & SUPPORT

We’re here
to help you.

Reach our team via the channel that works best for you. Average response time is under 24 hours.

📧

Email Support

For billing, account, and technical issues. We respond within 24 hours on business days.

support@mentu.ng
💬

Live Chat

Chat with us directly from the platform. Available Monday�Friday, 8am�6pm WAT.

Start a Chat
📚

Documentation

Step-by-step guides, video tutorials, and API references for every feature.

Browse Docs
🇳🇬

Nigeria Office

Lagos, Nigeria. Primarily remote � reach us via email for in-person queries.

hello@mentu.ng
SEND A MESSAGE

Talk to
our team.

Whether you have a technical issue, a billing question, a partnership idea, or just want to share feedback � we read every message.

⏱
Response timeWithin 24 hours on business days
📍
LocationLagos, Nigeria • Remote-first team
📧
Emailsupport@mentu.ng • hello@mentu.ng
✓ Message sent! We’ll get back to you within 24 hours.
SUPPORT RESOURCES

Find answers
quickly.

🚀

Getting Started Guide

Create your first course and start a live class in under 10 minutes.
💳

Credits & Billing

How to top up, how credits are consumed, and billing policies.
🎥

Live Classroom Guide

Start a class, manage students, use the whiteboard and video tools.
🧠

AI Tools Documentation

How to use AI summaries, quiz generator, and homework builder.
📊

Analytics & Reports

Understand your classroom data, student performance, and engagement.
📱

Mobile Usage Guide

Best practices for students and teachers on Android and iOS devices.
SUPPORT FAQ

Common
support questions.

Ensure you’ve shared the correct room link or code with students. Check that your class session is actively running from your dashboard. Students can join directly with the link � no account required for guest join.

Credit top-ups typically reflect within 5 minutes. If the balance hasn’t updated after 15 minutes, please contact us at support@mentu.ng with your payment receipt and we’ll resolve it immediately.

Visit mentu.ng/forgot-password, enter your registered email, and follow the reset link sent to your inbox. Links expire after 1 hour.

This is usually a sync issue. Ask students to refresh the page. If the problem persists, end and restart the session. Ensure both teacher and students have a stable internet connection.

Yes. Email hello@mentu.ng with the subject "Demo Request" and we’ll schedule a 30-minute walkthrough for you and your team.

SHARE FEEDBACK

Help us
build better.

Your feedback directly shapes Mentu’s roadmap. We read every submission.