Terms of Service.

Acceptance of terms

By accessing or using the Mentu platform (the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not use the Service.

These Terms apply to all users of the platform, including teachers, students, and guests. Use of the Service is also subject to our Privacy Policy and Cookie Policy.

We may update these Terms from time to time. Continued use of the Service after changes are published constitutes your acceptance of the revised Terms.

Account registration & responsibilities

To access most features, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information.
• Maintain the security of your password and not share it with others.
• Notify us immediately at support@mentu.ng of any unauthorized access to your account.
• Accept responsibility for all activity that occurs under your account.

You must be at least 13 years of age to create an account. Users under 18 should have parental or guardian consent.

Mentu reserves the right to suspend or terminate accounts that violate these Terms or are found to be used fraudulently.

Teacher obligations

As a teacher on Mentu, you take on additional responsibilities regarding the content you create and the students you teach:

• Content ownership: you represent that you own or have the right to use all content you upload, share, or broadcast on the platform, including course materials, images, documents, and third-party resources.
• Responsible use: you are responsible for the conduct of your live classrooms, including moderation, student communication, and the appropriateness of content.
• Accuracy: you must not misrepresent your qualifications, credentials, or the nature of your courses.
• Student data: you must not collect or misuse student data beyond what is reasonably necessary for delivering your course.
• Recordings: by enabling session recording, you confirm that your students have been informed and consent to being recorded where required by applicable law.

Student obligations

As a student using Mentu, you agree to:

• Use the platform solely for your own learning and not share course access credentials with others.
• Respect the intellectual property rights of teachers and not distribute, copy, or reproduce course materials without explicit permission.
• Behave respectfully in live classrooms, chat, and all interactions on the platform.
• Not attempt to access courses, recordings, or classrooms to which you are not enrolled or invited.
• Complete assessments and assignments independently and honestly, without academic dishonesty.

Credits & payments

Mentu operates on a credit-based system for certain premium features. Key terms include:

• Credits never expire: purchased credits remain in your account indefinitely and are not subject to expiry.
• No refunds: all credit purchases and course enrollment fees are non-refundable except where required by applicable law. If you believe a charge was made in error, contact billing@mentu.ng within 14 days.
• Pricing changes: we reserve the right to change pricing. Any changes will be communicated at least 30 days in advance via email and in-app notification.
• Payment processing: payments are processed by Paystack. By making a purchase you agree to Paystack's terms of service.
• Taxes: prices are exclusive of any applicable taxes. Applicable VAT or sales tax may be added at checkout depending on your location.

Intellectual property

All rights, title, and interest in the Mentu platform, including the software, design, brand, and underlying technology, belong to Mentu or its licensors. You may not copy, modify, distribute, sell, or lease any part of the platform.

Content you create on Mentu (course materials, recordings, quiz questions, notes) remains yours. You grant Mentu a limited, non-exclusive license to store, process, and display that content for the purpose of delivering the Service to you and your students.

Mentu’s name, logo, and trademarks may not be used without prior written consent.

Prohibited conduct

The following activities are strictly prohibited on Mentu:

• Harassment, bullying, or abuse of any other user, including students, teachers, and staff.
• Sending spam, unsolicited messages, or promotional content to other users.
• Uploading, sharing, or broadcasting illegal content including content that violates copyright, contains hate speech, or is sexually explicit.
• Attempting to gain unauthorized access to other users’ accounts, our systems, or private data.
• Scraping, crawling, or extracting data from the platform by automated means.
• Impersonating any person or entity, or misrepresenting your affiliation.
• Using the platform to facilitate any illegal activity.
• Interfering with the platform’s operation or security.

Violations may result in immediate account suspension or permanent termination without refund.

Limitation of liability

To the fullest extent permitted by applicable law, Mentu and its directors, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of (or inability to use) the Service.

This includes, without limitation, loss of data, loss of revenue, loss of goodwill, or business interruption, even if Mentu has been advised of the possibility of such damages.

Mentu’s total liability to you for any claim arising from these Terms or your use of the Service shall not exceed the amount you paid to Mentu in the 12 months preceding the claim.

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied.

Termination

You may close your account at any time by contacting us or using the account deletion option in settings. Upon termination:

• Access to all courses, recordings, and platform features will cease.
• Remaining credits are forfeited and non-refundable.
• Content you have shared in active student enrollments may remain accessible to those students for up to 30 days.
• Your personal data will be deleted in accordance with our Privacy Policy.

Mentu may terminate or suspend your account immediately and without notice if you breach these Terms, engage in fraudulent activity, or if we are required to do so by law.

Changes to terms

We reserve the right to update these Terms at any time. When we make material changes, we will:

• Update the “Last updated” date at the top of this page.
• Send an email notification to all registered users at least 14 days before changes take effect.
• Display an in-app banner for 14 days after the changes go live.

Continued use of the platform after changes take effect constitutes acceptance. If you do not agree to the updated Terms, you may close your account before the effective date.

Contact

For legal enquiries, questions about these Terms, or notices required under these Terms, contact our legal team.